Privacy Policy

This Privacy Policy explains how ŽETONU TĪKLS processes personal data when you visit the website https://zetonutikls.org, register an account, use platform features or contact support. It is designed to practically explain what data may be collected, why it is necessary, with whom it may be shared, and how you can exercise your rights.

We strive to comply with European Union and Latvian data protection requirements, including the General Data Protection Regulation (GDPR), to the extent applicable to the specific situation.

Who we are and how to contact us

ŽETONU TĪKLS is an online financial platform that provides investment and trading tools, information and user account functions, including market data display, analytics and trading-related activity metadata within the platform environment (without assuming that we store your assets).

For privacy questions and requests:

Email: [email protected]
Phone: +371 26 845 193
Address: Brīvības iela 76, Rīga, LV-1011, Latvia

What data we may collect

Depending on how you use the service, we may process the following categories of data:

Identity and contact information: name, surname, email, phone number, language, country of residence (if you submit).
Account and profile data: username, account settings, preferences, notification choices, account status.
Verification data, if applicable: document types, verification result, age/identity confirmation status, as well as related metadata. We may use specialized service providers to perform checks.
Device and technical identifiers: IP address, browser type, device identifiers, operating system, language settings, cookie identifiers.
Usage and analytics data: pages visited, sequence of actions, click/scroll events, error logs, performance metrics.
Trading activity metadata on the platform: timestamps, status of execution requests and actions, selected instruments/views, risk settings, account activity history in the platform's user area.
Payment and transaction information, if applicable: payment method (e.g., card type or bank channel), payment status, amounts and currency, and transaction references. Full card data is typically not stored in our systems if payments are processed by payment service providers.
Support communication: message content, attachments, call requests, chat/email history, and quality control notes.
Security logs: authentication events, indicators of suspicious activity, records of restrictions and blocks to protect accounts and systems.

Why we process your data

We use personal data to:

create and maintain your account, provide authentication and access;
provide platform functionality, personalize settings and notifications;
manage security, prevent fraud, misuse and unauthorized access;
fulfill requests and provide support;
analyze performance and usability, improve services and internal processes;
comply with legal obligations, if applicable to our operations (e.g., accounting requirements for payment records, processing legal claims);
manage marketing preferences, if you agree to receive newsletter notifications or promotional content, and you can opt out at any time.

Legal basis for data processing

According to GDPR, where applicable, processing is typically based on one or more of the following grounds:

performance of a contract: to provide the service you have requested (account creation, access, support);
legitimate interests: security, fraud prevention, system maintenance, service quality improvement, basic analytics;
consent: for certain analytics and marketing scenarios where we explicitly request it;
legal obligations: if in a specific situation we are required to store or disclose data according to law or a legitimate request.

Cookies and similar technologies

We may use cookies and similar technologies to ensure website operation, maintain sessions, remember preferences, and analyze usage. You can manage cookie settings in your browser and, if available, in the website's cookie management tool. Blocking certain cookies may affect functionality.

With whom we may share data

We may share personal data only to the reasonably necessary extent with the following categories of recipients:

IT and hosting service providers: infrastructure, data storage, backups;
analytics and performance tools: to understand how users use the platform and fix errors;
customer support tools: ticketing systems, communication platforms;
verification service providers, if applicable: for identity/age verification;
payment service providers, if applicable: for payment processing and transaction reconciliation;
legal and audit consultants: if necessary for resolving disputes, claims or compliance issues;
authorities and third parties with a legal basis: if we are obliged to respond to an official request.

We do not request and do not sell your personal data for third-party independent marketing.

International Data Transfer

Some of our service providers may be located outside the European Economic Area. If data transfer to third countries occurs, we generally use appropriate safeguards, such as European Commission standard contractual clauses and other organizational or technical measures.

Data Retention Periods

We store personal data only as long as necessary for the specific purpose:

account data is generally stored while the account is active and for a reasonable period after closure to resolve disputes, security incidents or comply with legal requirements;
support correspondence may be kept to improve service and document solutions;
security logs are generally kept for a limited time to investigate incidents and prevent malicious activity;
payment records, if applicable, may be stored longer if required by accounting or legal requirements.

Security

We use reasonable technical and organizational measures to protect data: access controls, encryption in transit, log monitoring, restricting internal access, incident response processes. However, no system can guarantee absolute security. You can significantly help by using a unique password, enabling two-factor authentication, not disclosing access data to third parties, and reporting suspicious activities.

Your Rights

If GDPR is applicable, you may have the right to:

access your data;
correct inaccuracies;
request deletion (in certain cases);
restrict processing;
object to processing based on legitimate interests;
data portability, if applicable;
withdraw consent, if processing is based on consent.

You also have the right to lodge a complaint with a supervisory authority. In Latvia, this is usually the Data State Inspectorate.

How to Submit a Privacy Request

To submit a request, write to [email protected] with the subject “Privacy Request”. Please specify:

which right or action you are interested in (access, correction, deletion, etc.);
the email associated with the account or other identifying information;
a clear description of what you wish to receive or change.

To protect your data, we may ask for additional identity verification before fulfilling a request. We usually provide a response within a reasonable timeframe, considering the complexity and scope of the request.

Children's Privacy

The platform is intended only for persons aged 18 and over. If we become aware that we have processed the data of a minor, we will take reasonable steps to delete it.

Policy Updates

We may update this policy from time to time, for example, if functionality, security practices or legal requirements change. If the changes are significant, we usually notify with a notice on the website or in your account, and update the “Last updated” date.

Last updated: January 18, 2026